Never miss
a lead again

We’re much more than a web chat or telephone answering company… We’re a customer experience company.

Need help with?

24/7 Fully Managed Live Chat

 

Managed by real people, personalised approach according to your customers queries. We cover two areas – New Business & Existing Business.

You will have a dedicated Account Manager to answer all your queries and provide you with regular reporting.

24/7 Out Of Hours Call Handling Service

 

Regardless of your working hours, we can accomodate real call centre experts to answer your calls out of hours.

All our agents are specialists at what they do i.e. whether its administration or data analysis – we have experienced individuals to provide all our services. All agents are vetted on technical & soft skills.

24/7 Overflow Call Handling Service

Overflow is common in every call centre, we can accomodate real call centre experts to manage your overflow.

We have a technical team to help support initial set up and training.

24/7 Admin & Inbox Query Handling Support

 

We can dedicate customer experience experts to manage your email inbox, social media queries, review replies and build overall customer satisfaction by atttending to all your clients queries regardless of the platform they use.

24/7 Online Marketplace
Listing Support

 

Our CX 24/7 agents have already been entrusted and worked hard to grow eBay and Amazon business up and down the UK.

From quickly and efficiently getting your products listed onto online marketplaces to optimising them for engagement and visibility, we can help you achieve maximum sales potential.

24/7 Social Media Support

  

Our team is on-hand to answer customer queries and deliver extraordinary customer support to queries across social media platforms.

So, why work with us?

Our aim is to help you deliver more leads and website visitors – whatever medium they come from in order to reach you.

Ultimately, we help you to achieve the key performance indicators you need in order to evaluate how well your processes are working, and therefore your business model, is working.

Bedtime browsing has produced a 23% surge in nocturnal spending according to a recent study commissioned by well-known retailer, John Lewis, which is why CX 24/7 is on-hand to assist with picking up these leads when you, and your on-site staff, have clocked off.

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We’re committed and dedicated to data safety and security
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Our staff are highly skilled, knowledgeable and ready to help you achieve your business goals.
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We have manned chat support 24 hours a day, seven days a week – no more robots!

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We understand digital and traditional KPI’s and metrics which determine how well your business performs
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We have extensive knowledge across business sectors

See what our clients say

Gavin Edmondson Solicitors

“CX 24/7 have been responsible for taking care of our outsourcing requirements. We have always found them to be efficient, friendly, reliable and good value for money.”

Local Heroes

“Local Heroes have used CX 24/7 for sub-contracting some of our services, they have been excellent in their customer service processes and have good communication skills.”

We integrate nicely with…

Ready to boost your business?

Contact us today and discover a solution suitable for you and your business. Make your customers happy – we’d love to hear from you.

9 + 2 =

info@cx247.co.uk

01274 507525