About Us

CX 24/7 was established in 2019 through a dream of delivering an extraordinary customer experience, each and every time.

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No Bots, People to People

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Result Driven Services

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Daily, Weekly and Monthly Reporting Options

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1 Month Free Trial

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Data Safe Promise

With a background in marketing and over nine years experience across multiple sectors, we’re used to working with key decision makers and company stakeholders, and through our marketing consultancy we noticed the same fears and concerns cropping up, time and time again.

Businesses wanted their customers to go away from the shopping experience as happy, loyal customers but  couldn’t afford an in-house chat team, some couldn’t afford the expenditure of holidays and peak demand, some were experiencing unprecedented demand that they just couldn’t keep up with and some just couldn’t find the right people.

 

In a 24/7 world, we quickly saw that some companies weren’t achieving their goals and growth without having a 24/7 business – and they needed a little support.

This is where CX 24/7 was born.

Our mission

The idea behind CX247 was to provide a whole customer experience solution. We combined our efforts and knowledge in order to create CX 24/7 which provides a range of services including out of hours support, reputation management, reporting and customer service – all into one offering.

We’re now delighted to have worked alongside multiple clients in helping them to achieve business growth, online and offline visibility and improving on the all-important customer experience. 

Our values

We pride ourselves on our straightforward transparency. We don’t seek to complicate anything that we do and we provide daily, weekly and monthly reports to ensure you stay up-to-date on key metrics and customer experience enhancing strategies and services.

We simply seek to support your business by ensuring your customers’ experience is not just a satisfactory one, but an extraordinary one.

Passionate

We believe in what we do and we’re passionate about doing it better. We strive for excellence and always aim to exceed our customer’s expectations.

Results Driven

We offer suggestions and provide solutions. We believe in accountability and we believe in getting the job done right. Not just done.

Integrity

We believe in treating our customers, our stakeholders and our staff with respect and fairness because we know that only by working together, we will succeed.

So, why work with us?

Our aim is to help you deliver more leads and website visitors – whatever medium they come from in order to reach you.

Ultimately, we help you to achieve the key performance indicators you need in order to evaluate how well your processes are working, and therefore your business model, is working.

Bedtime browsing has produced a 23% surge in nocturnal spending according to a recent study commissioned by well-known retailer, John Lewis, which is why CX 24/7 is on-hand to assist with picking up these leads when you, and your on-site staff, have clocked off.

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We’re committed and dedicated to data safety and security
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Our staff are highly skilled, knowledgeable and ready to help you achieve your business goals.
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We have manned chat support 24 hours a day, seven days a week – no more robots!

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We understand digital and traditional KPI’s and metrics which determine how well your business performs
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We have extensive knowledge across business sectors

See what our clients say

Gavin Edmondson Solicitors

“CX 24/7 have been responsible for taking care of our outsourcing requirements. We have always found them to be efficient, friendly, reliable and good value for money.”

Local Heroes

“Local Heroes have used CX 24/7 for sub-contracting some of our services, they have been excellent in their customer service processes and have good communication skills.”

We integrate nicely with…

Ready to boost your business?

Contact us today and discover a solution suitable for you and your business. Make your customers happy – we’d love to hear from you.

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info@cx247.co.uk

01274 507525