24/7 Live chat outsourcing

Here at CX 24/7, we offer real-time customer interaction… long after your on-site staff have gone home.

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No Bots, People to People

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Result Driven Services

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Daily, Weekly and Monthly Reporting Options

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1 Month Free Trial

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Data Safe Promise

How we help

Our staff are highly trained, highly skilled individuals who can speak a multitude of languages. Most importantly, they speak your language and can offer customer support, assist with product-related queries, reduce cart abandonment, reduce order cancellations or refunds and work hard to deliver real, personal connection through live chat.

With bedtime browsing on the rise, and more and more people spending during night-time hours, CX 24/7 understands that in a 24/7 world, you need to be a 24/7 company.

No more bots, no more unanswered questions, no more offline queries, no more consumers who took their business elsewhere.

 

Why Choose Live Chat Outsourcing?

We offer chat data utilisation to help you with your data-driven marketing. We know what works, we know what doesn’t, but most importantly, we know what your customers want.

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We collect feedback and collate this into a simple, straightforward report in order to assess how to increase conversion

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Live chat works to reduce the risk of abandoned carts, reduces bounce rate and aids with understanding where your users are on the sales funnel. We’re with them through every touch-point of their journey.

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Live chat helps to increase leads, sales, bookings, event uptake and, essentially, does what it says on the tin… it ensures a better customer service and reduces call centre costs and offers flexibility on your working hours.

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Real-time chat aids the overall landing page experience and helps you to understand your customers’ behaviour.

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Chat functionality ensures you can offer real-time promotions, incentives or discounts and personalise the service each and every time based on device information, location etc.

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Real-time chat increases dwell time, average time on site, session time and average page visits per session.

So, why work with us?

Our aim is to help you deliver more leads and website visitors – whatever medium they come from in order to reach you.

Ultimately, we help you to achieve the key performance indicators you need in order to evaluate how well your processes are working, and therefore your business model, is working.

Bedtime browsing has produced a 23% surge in nocturnal spending according to a recent study commissioned by well-known retailer, John Lewis, which is why CX 24/7 is on-hand to assist with picking up these leads when you, and your on-site staff, have clocked off.

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We’re committed and dedicated to data safety and security
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Our staff are highly skilled, knowledgeable and ready to help you achieve your business goals.
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We have manned chat support 24 hours a day, seven days a week – no more robots!

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We understand digital and traditional KPI’s and metrics which determine how well your business performs
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We have extensive knowledge across business sectors

See what our clients say

Gavin Edmondson Solicitors

“CX 24/7 have been responsible for taking care of our outsourcing requirements. We have always found them to be efficient, friendly, reliable and good value for money.”

Local Heroes

“Local Heroes have used CX 24/7 for sub-contracting some of our services, they have been excellent in their customer service processes and have good communication skills.”

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Live chat outsourcing

Telephone answering

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Back office support

Marketplace listings

Conversion optimisation

Social media support

Ready to boost your business?

Contact us today and discover a solution suitable for you and your business. Make your customers happy – we’d love to hear from you.

11 + 12 =

info@cx247.co.uk

01274 507525